Contact information

Business details

Alive Brewing Pte Ltd
UEN: 201917237M
27 Tuas Bay Walk, #04-08
Singapore 637127
Website: https://alivebrewing.sg
Email: getbeers@alivebrewing.co

Customer enquiries

For questions about products, orders, delivery, returns, refunds or the website, contact:

getbeers@alivebrewing.co

Please include your order number when contacting us about an existing order.

We aim to respond to enquiries within two business days. Email is not monitored as a real-time or emergency support channel, and same-day responses are not guaranteed.

Customer support is provided in English.

Delivery enquiries

For address-change requests, delivery instructions or delivery problems, email:

getbeers@alivebrewing.co

Address changes are not guaranteed and can generally be considered only before an order has been packed or dispatched.

For urgent delivery matters, provide:

• Your order number;
• The recipient’s name;
• The delivery address;
• The expected delivery date; and
• A clear description of the request or issue.

Delivery enquiries remain subject to our Shipping Policy.

Returns and refunds

For cancellation, return, replacement or refund requests, email:

getbeers@alivebrewing.co

Include:

• Your order number;
• A description of the issue;
• The affected product and quantity; and
• Clear photographs where relevant.

Return and refund requests are governed by our Return and Refund Policy.

Do not send or bring products to our business address without prior written approval and return instructions.

Complaints

Complaints may be sent to:

getbeers@alivebrewing.co

Please provide sufficient information for us to understand and investigate the matter, including any relevant order number, correspondence, photographs or supporting documents.

We will acknowledge and review complaints as reasonably practicable.

Wholesale enquiries

For wholesale, bar, restaurant, retailer or distribution enquiries, contact:

getbeers@alivebrewing.co

Consumer website orders are intended for personal use. Wholesale and resale arrangements require separate approval and may be subject to separate commercial terms.

Media, events and collaborations

For media enquiries, events, collaborations, sponsorships or partnership proposals, contact:

getbeers@alivebrewing.co

Please include a summary of the proposal, relevant dates and your contact details.

Privacy and Data Protection Officer contact

For privacy questions, requests relating to personal data, consent withdrawal, access or correction requests, or data-protection complaints, contact:

Data Protection Officer
Alive Brewing Pte Ltd
Email: getbeers@alivebrewing.co
Address: 27 Tuas Bay Walk, #04-08, Singapore 637127

Please use the subject line “Privacy Request” and describe the nature of your request. We may need to verify your identity before processing a request involving personal data.

Social media

Instagram: https://www.instagram.com/alivebrewing
Facebook: https://www.facebook.com/alivebrewing

Social-media messages are not the preferred channel for orders, delivery issues, refunds, complaints or privacy requests. Please email getbeers@alivebrewing.co for matters requiring formal review or a response.

Premises and customer access

Our address at 27 Tuas Bay Walk, #04-08, Singapore 637127 is not a retail shop or customer-service location.

We do not offer:

• Customer walk-ins;
• Direct retail sales from the premises;
• Order collection or self-pickup; or
• Unscheduled visits.

Do not travel to or send returned products to the premises without prior written authorization and instructions.

No emergency support

Alive Brewing does not operate an emergency or real-time customer-support service.

If there is an immediate threat to health or safety, contact the appropriate emergency service. For non-emergency product, order or delivery matters, email getbeers@alivebrewing.co.

Changes to this information

We may update this page when our business or contact arrangements change. The current contact information will be published on alivebrewing.sg.