Age Verification
You must be at least 18 years old to purchase alcohol. By selecting Yes, you confirm that you are at least 18 years old.
Refund policy
This Return and Refund Policy applies to purchases made from Alive Brewing through alivebrewing.sg.
1. Beer and other consumable products
Due to the perishable and consumable nature of beer and other food or beverage products, we do not accept returns or provide refunds for change of mind, personal taste preferences, or products ordered by mistake.
This does not affect your rights in relation to products that are damaged, defective, leaking, incorrectly supplied, missing from your order, or otherwise not supplied in accordance with your order.
2. Damaged, defective, leaking, incorrect or missing products
Please inspect your order promptly after delivery.
If a product is damaged, defective, leaking, incorrect or missing, contact us at getbeers@alivebrewing.co within 48 hours of delivery.
- Please provide:
- Your order number;
- A description of the issue;
- The name and quantity of the affected product; and
Clear photographs showing the product, packaging and damage, where applicable.
Please retain the affected product and its packaging until we have reviewed your request. Do not dispose of or return any product unless we instruct you to do so.
After reviewing the circumstances, we may offer a replacement where reasonably practical. If a replacement is unavailable or inappropriate, we may provide store credit, a partial refund or a full refund, as applicable.
3. Non-consumable merchandise
Eligible non-consumable merchandise, such as clothing, glassware or accessories, may be returned for change of mind within 14 days after delivery.
To qualify for a change-of-mind return, the merchandise must be:
- Unused, unworn and unwashed;
- In its original condition;
- In its original packaging, where applicable;
- Accompanied by proof of purchase; and
- Suitable for resale.
For hygiene and safety reasons, merchandise that has been used, worn, washed or damaged after delivery is not eligible for a change-of-mind return.
Before returning merchandise, contact getbeers@alivebrewing.co for approval and return instructions. Returns sent without prior approval may not be accepted.
Customers are responsible for the cost and risk of returning eligible change-of-mind merchandise. Original delivery charges are not refundable for a change-of-mind return.
We recommend using a tracked delivery service. Alive Brewing is not responsible for merchandise lost or damaged while being returned by the customer.
4. Sale and promotional products
Beer and other consumable products purchased on sale or as part of a promotion remain non-returnable for change of mind.
Sale or promotional status does not exclude a customer from contacting us about a product that is damaged, defective, leaking, incorrectly supplied or missing.
Eligible non-consumable sale merchandise may be returned under the conditions in section 3 unless it was clearly identified as final sale before purchase.
5. Order cancellations
To request an order cancellation, contact getbeers@alivebrewing.co as soon as possible and include your order number.
Cancellation requests are considered only before an order has been packed for fulfilment or dispatched. We cannot guarantee that a cancellation request will be accepted, particularly when fulfilment has already begun.
Once an order has been packed or dispatched, it cannot be cancelled. The other provisions of this policy will continue to apply.
6. Age verification and failed alcohol delivery
The purchaser is responsible for providing accurate information during checkout and for ensuring that the purchase and receipt of alcoholic products comply with applicable age requirements.
The purchaser must also ensure that an eligible recipient is available to receive the delivery where required. We or our delivery provider may refuse or be unable to complete a delivery where applicable age or identity requirements are not satisfied.
A delivery that cannot be completed for this reason may be treated as a failed delivery. Original delivery charges and any reasonable redelivery or return costs may be deducted from or excluded from any refund, to the extent permitted by law.
7. Return authorization and return address
Do not return any product without first contacting us and receiving approval.
If a return is approved, we will provide the applicable return address and instructions by email. Products returned to an unauthorized location, or without following our instructions, may not be accepted.
Where Alive Brewing supplied a damaged, defective or incorrect product and requires the product to be returned or collected, Alive Brewing will bear the reasonable approved return or collection cost.
8. Refunds
If a refund is approved, Alive Brewing will normally initiate it within five business days.
Refunds will be issued to the original payment method used for the order unless otherwise required by law or expressly agreed with the customer.
After a refund has been initiated, the customer’s bank, card issuer or payment provider may require up to 10 additional business days to make the funds available. Processing times are controlled by the relevant financial institution and may vary.
We will notify you when the refund has been initiated. If an approved refund has not appeared after the applicable processing period, contact getbeers@alivebrewing.co with your order number.
9. Delivery charges
Original delivery charges are not normally refundable for:
- Change-of-mind merchandise returns;
- Incorrect delivery information supplied by the customer;
- Failed delivery caused by the absence of an eligible recipient; or
- Failure to satisfy applicable age or identity requirements.
Where an entire order is damaged, defective, incorrectly supplied or otherwise eligible for a full refund, we will review whether the original standard delivery charge should also be refunded.
10. Statutory rights
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Singapore law.
If there is any inconsistency between this policy and a mandatory legal right, the mandatory legal right will apply.
11. Contact us
For cancellation, return, replacement or refund enquiries, contact:
Alive Brewing
Email: getbeers@alivebrewing.co
Website: https://alivebrewing.sg
Please include your order number in all order-related enquiries.