Shipping policy

This Shipping Policy applies to consumer orders placed through alivebrewing.sg.

The website is operated by:

Alive Brewing Pte Ltd
UEN: 201917237M
27 Tuas Bay Walk, #04-08
Singapore 637127
Email: getbeers@alivebrewing.co

1. Delivery area

We deliver consumer orders to eligible addresses in mainland Singapore and Sentosa.

We deliver to:

• Residential addresses;
• Offices; and
• Hotels, subject to the hotel’s access and delivery procedures.

We do not deliver consumer website orders to:

• Jurong Island;
• Military camps;
• Airports;
• Ports;
• Other restricted-access areas;
• Restaurants or bars;
• Public places; or
• Locations where delivery is prohibited, unsafe or operationally impractical.

Wholesale, restaurant, bar and other business-to-business deliveries are arranged separately and are not governed by this consumer Shipping Policy.

We do not currently offer international delivery through alivebrewing.sg.

2. Delivery charges

Delivery charges are calculated using the order value after discounts:

• Orders below S$40: S$25 delivery charge;
• Orders of S$40 or more but below S$110: S$10 delivery charge; and
• Orders of S$110 or more: Free delivery.

All delivery charges include GST.

The applicable delivery charge will be displayed during checkout before payment is completed.

If a discount reduces an order below a delivery threshold, the delivery charge corresponding to the discounted order value will apply.

3. Delivery days

Deliveries are normally made from Monday to Saturday, excluding public holidays and other days when delivery services are unavailable.

Saturday deliveries operate on a half-day basis, generally until 1:00 p.m.

No customer collection or self-pickup is available from 27 Tuas Bay Walk or any other Alive Brewing location.

4. Delivery timing

We generally aim to deliver orders within one to two business days after receiving the order, subject to product availability, delivery capacity, public holidays and circumstances outside our reasonable control.

Our usual scheduling rules are:

• Orders received before 3:00 p.m. are generally scheduled for delivery on the next working delivery day;
• Orders received after 3:00 p.m. on Friday and before 3:00 p.m. on Monday are generally scheduled for delivery on Tuesday;
• Orders received after 3:00 p.m. on the day before a public holiday are generally scheduled for delivery two working delivery days after the public holiday, subject to the weekend scheduling rule above.

These are estimated delivery arrangements rather than guaranteed delivery commitments.

We provide the expected delivery date but do not offer a specific delivery-time window. Customers should ensure that the delivery location can receive the order throughout the applicable delivery day or is suitable for the default unattended-delivery procedure described below.

5. Delivery provider and notifications

Orders are delivered by a third-party chilled-truck delivery partner.

Customers will receive a notification when their order has been dispatched. A live tracking link or exact delivery-time estimate is not currently provided.

The absence of a tracking link does not affect the customer’s obligation to provide accurate delivery and access information.

6. Delivery instructions

Customers may provide delivery instructions through the cart before checkout.

To add instructions:

• Open the cart side panel;
• Select “Add a note to your order”; and
• Enter the relevant delivery or access instructions.

Delivery instructions are requests and are not guaranteed. Instructions must be lawful, safe, reasonable and operationally possible.

Delivery instructions do not override age restrictions, liquor-licence conditions, building rules or this Shipping Policy.

7. Address and access information

The customer is responsible for providing:

• A complete and accurate delivery address;
• The correct postal code and unit number;
• An accurate recipient name and contact number;
• Condominium, office or hotel access instructions;
• Gate, intercom or security information where required; and
• Any other information reasonably necessary to reach the delivery location.

For hotel deliveries, the customer is responsible for confirming whether the hotel will accept chilled alcohol deliveries and whether delivery may be completed at reception, the room or another approved location.

For office deliveries, the customer is responsible for ensuring that the courier can access the building and that the delivery location is available during the delivery day.

Alive Brewing and the delivery provider are not responsible for delays or failed delivery caused by inaccurate, incomplete or outdated information supplied by the customer, subject to applicable law.

8. Address changes

Address-change requests must be sent to getbeers@alivebrewing.co as soon as possible.

We will consider an address change only before the order has been packed or dispatched. Address changes are not guaranteed.

Once an order has been packed, assigned to the delivery provider or dispatched, the delivery address may not be changed. A redelivery charge may apply if delivery cannot be completed because the original address was inaccurate or inaccessible.

9. Default unattended delivery

If no recipient is present at the delivery address when delivery is attempted, the order will, by default, be delivered unattended at the recipient’s doorstep or another reasonably suitable location at the provided delivery address.

By placing an order, the customer acknowledges and authorizes this default unattended-delivery arrangement unless:

• The customer provides different instructions that Alive Brewing accepts;
• The customer contacts Alive Brewing before dispatch to request attended delivery;
• The delivery personnel reasonably determine that the location is unsafe, exposed, inaccessible or unsuitable;
• Delivery cannot be completed securely;
• Age or identity verification is reasonably required; or
• Unattended delivery would be inconsistent with applicable law, liquor-licence conditions or regulatory requirements.

When completing an unattended delivery, the delivery personnel will ordinarily:

• Leave the order at the recipient’s doorstep or another reasonably suitable location;
• Take a photograph documenting the delivery location and completion of delivery; and
• Record delivery confirmation through the applicable delivery system.

The delivery personnel do not ordinarily call or message the recipient immediately before leaving the order unattended. Customers should monitor the expected delivery date and dispatch notification.

10. Customer responsibility for unattended delivery

The customer is responsible for:

• Ensuring that the delivery location is reasonably secure and sheltered;
• Providing all necessary access instructions;
• Ensuring that the delivery location can be reached by the delivery personnel;

Ensuring that an unattended order will not be accessible to an individual younger than 18 years;

• Monitoring the expected delivery date; and
• Collecting and refrigerating the order promptly after delivery.

The delivery provider may decline to leave an order where it would be exposed to rain, excessive heat, theft, unauthorized access or another unsafe condition.

Subject to applicable law and rights relating to goods that are damaged, defective, incorrectly supplied or not actually delivered, an order is considered delivered when it has been left at the provided delivery address and documented by the delivery personnel.

Risk in the order passes to the customer upon completion of the documented unattended delivery. Alive Brewing is not responsible for theft, loss, unauthorized access, deterioration or damage occurring after documented delivery, except to the extent caused by Alive Brewing’s breach, negligence or liability that cannot legally be excluded.

11. Age and identity verification

The purchaser must be at least 18 years old.

It is an offence for an individual younger than 18 years to buy or attempt to buy liquor. A person who commits this offence may be liable on conviction to a fine not exceeding S$10,000.

Alive Brewing or the delivery provider may request identification or decline unattended delivery where reasonably necessary to comply with age restrictions, applicable law or liquor-licence conditions.

If delivery cannot lawfully or reasonably be completed because an applicable age or identity requirement is not satisfied, the delivery may be treated as unsuccessful and redelivery charges may apply.

12. Failed delivery and redelivery

If delivery cannot be completed or safely left unattended, we may contact the customer to arrange another delivery attempt.

A redelivery charge of S$25, including GST, applies for each redelivery attempt required because of:

• An inaccurate or incomplete address;
• Missing unit, access or security information;
• Inability to access the delivery location;
• A recipient or location failing an applicable age or identity requirement;
• The customer requesting redelivery after documented unattended delivery; or
• Another circumstance within the customer’s reasonable control.

Additional reasonable charges may apply to exceptional or special redelivery requests. We will communicate such charges before arranging the special delivery where practicable.

If an order is returned to Alive Brewing because delivery cannot be completed, any refund will be reviewed under the Return and Refund Policy. Original delivery, redelivery and reasonable return costs may be deducted or excluded from the refund to the extent permitted by law.

13. Delivery delays

Delivery dates are estimates and may be affected by:

• Product availability;
• High order volumes;
• Weather;
• Traffic or road conditions;
• Vehicle or refrigeration issues;
• Courier disruptions;
• Building or security restrictions;
• Public holidays;
• Government action;
• Emergencies; or
• Other circumstances outside our reasonable control.

Where practical, we will notify customers of a material delay that becomes known to us.

A reasonable delay does not automatically entitle the customer to compensation, but this does not exclude any cancellation, refund or other right available under applicable law or our other policies.

14. Chilled delivery and storage

Beer is transported by a chilled-truck delivery partner and is intended to be chilled at the point of delivery.

The customer should collect the order promptly after delivery and place the beer under refrigeration as soon as possible.

Alive Brewing is not responsible for deterioration caused by prolonged exposure after documented delivery, failure to collect an unattended order promptly or improper customer storage, except where responsibility cannot legally be excluded.

Customers should also follow storage and consumption information printed on the product label or packaging.

15. Missing orders

If an order is marked or documented as delivered but cannot be found, contact getbeers@alivebrewing.co within 24 hours of the delivery notification.

Include:

• Your order number;
• The delivery address;
• A description of the issue; and
• Any relevant information about the delivery location.

We will review the delivery record and photograph with the delivery provider.

Reporting within 24 hours assists the investigation but does not remove any mandatory legal right.

16. Damaged, leaking, incorrect or missing products

Inspect the order promptly after collection.

Damaged, defective, leaking, incorrect or missing products should be reported to getbeers@alivebrewing.co within 48 hours of delivery.

Include:

• Your order number;
• A description of the issue;
• The affected product and quantity; and
• Clear photographs of the product and packaging, where applicable.

Do not dispose of an affected product or packaging until we have reviewed the request.

Remedies are governed by our Return and Refund Policy.

17. Split deliveries

Alive Brewing does not ordinarily split a consumer order into multiple deliveries.

If an operational issue makes split delivery necessary, we will contact the customer before proceeding. We will not impose an additional delivery charge for a split initiated solely by Alive Brewing without the customer’s agreement.

18. Contact

For delivery questions, address-change requests or delivery problems, contact:

Alive Brewing Pte Ltd
Email: getbeers@alivebrewing.co

Please include your order number in all order-related enquiries.